Guidelines for letters and visits, complaints and reports

1.Complaints about contract and service disputes and consulting services with market operators can be made by calling the service hotline of China Securities Regulatory Commission.12386Guangdong CSI Investor Service and Dispute Mediation Center020-37853815, or to reflect the customer service channels of market operators.

2.Report the illegal acts of securities and futures in the jurisdiction, telephone number:020-37853900(Answer time:eight：30-11：thirty、13：30-17:00Except holidays and public holidays).

3.Online report: neris.csrc.gov.cn/jubaozhongxin/ (China securities regulatory commission securities futures illegal behavior report center).

4.Site Reception Location: Linjiang Avenue, Tianhe District, GuangzhouthreeNo.1 Development Center Guangdong Securities Regulatory Bureau Letters and Calls Reception Room (Visiting time: morningeight：30-11：thirtyIn the afternoonone：30-4:30, except holidays and public holidays); Mailing address: Linjiang Avenue, Tianhe District, GuangzhouthreeNo.1 development center15Building, postal code:510623.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 (The above information was updated on August 25th, 2021)