When Spring Festival travel rush is in progress ｜ The railway department has taken many measures to serve passengers.

CCTV News:On the return trip to Spring Festival travel rush, local railway departments timely allocated transportation capacity to fully guarantee passengers to ride smoothly.

Chengdu Bureau of China Railway should do a good job in supporting the elderly and taking care of the young at the gate, and make timely publicity to help passengers get on and off safely and ensure the safety of passengers.

Zhang Jing, Deputy Secretary of No.1 EMU of Chongqing Passenger Transport Section of Chengdu Bureau of China Railway:We require employees to know the arrival, seating and difficulties of passengers when they find passengers in difficulty, and make good registration and service.

In view of the inconvenience for elderly passengers to purchase tickets and enter the station, Nanning Bureau arranged guides in the ticket office, service desk and comprehensive service center, and continued to retain services such as manual ticket sales, telephone booking and cash ticket purchase.　 　 　 　

China State Railway Group Co.,Ltd. reminds passengers that only the date of boarding, the number of trains and the number of seats (berths) can be changed, and the departure and arrival stations (except the stations in the same city) are not changed. If passengers buy tickets in cash or have exchanged paper tickets (reimbursement vouchers), they can’t change their tickets online, and they still need to go to the railway ticketing window. If the paper ticket (reimbursement voucher) is lost, the business of changing the ticket cannot be handled.